NLP is used to extract feelings like sadness, happiness, or neutrality. NLP has several applications: Sentiment analysis It breaks down paragraphs into sentences and sentences into words called tokens which makes it easier for machines to understand the context. The challenges in natural language, as discussed above, can be resolved using NLP. Understanding NLP AI chatbotsĪn AI chatbot is built using NLP which deals with enabling computers to understand text and speech the way human beings can. ![]() These are:īy addressing these challenges, we can enhance the accuracy of chatbots and enable them to better interact like human beings. Challenges of developing a chatbotĭespite their popularity, several challenges need to be considered when designing AI-assisted chatbots. For instance, Siri can call or open an app or search for something if asked to do so. ![]() An example is Apple’s Siri which accepts both text and speech as input. Here, the input can either be text or speech and the chatbot acts accordingly. These are the most advanced types of chatbots. Widely used by service providers like airlines, restaurant booking apps, etc., action chatbots ask specific questions from users and act accordingly, based on their responses. They can answer user queries by understanding the text and finding the most appropriate response. These chatbots require knowledge of NLP, a branch of artificial Intelligence (AI), to design them. Queries have to align with the programming language used to design the chatbots. These are the simplest types of chatbots. There are several types of chatbots including: Scripted chatbots They also provide important information and updates. Some common examples include WhatsApp and Telegram chatbots which are widely used to contact customers for promotional purposes. They also offer personalized interactions to every customer which makes the experience more engaging. This has led to a massive reduction in labor cost and increased the efficiency of customer interaction.Ĭhatbots help businesses to scale up operations by allowing them to reach a large number of customers at the same time as well as provide 24/7 service. The cost-effectiveness of chatbots has encouraged businesses to develop their own. There are different types of chatbots too, and they vary from being able to answer simple queries to making predictions based on input gathered from users. It allows users to interact with digital devices in a manner similar to if a human were interacting with them. A chatbot is a computer program that simulates and processes human conversation.
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